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Customer Care & Guarantees

Transparent 30-Day Returns & Full Coverage

Review our straightforward refund and exchange procedures designed to give you complete confidence in your Bloom outdoor investments.

Customer Guarantee 30-Day Window

Bloom Coolers Return & Refund Policy

We design Bloom coolers and outdoor gear to withstand rigorous adventures while maintaining optimum thermal performance. If your purchase does not completely satisfy your expectations, we offer a straightforward 30-day return window from the confirmed delivery date.

30-Day Window From delivery date for eligible returns
Original Packaging Unused condition with tags intact
Fast Processing 5-7 business days upon warehouse check
5-Year Warranty Coverage for manufacturing defects

1. Return Eligibility Requirements

To receive a full refund to your original payment method, items returned under standard change-of-mind terms must satisfy the following criteria:

  • Products must be in unused, unwashed, and clean condition without food residues, odor, scuffs, or ice wear.
  • All original modular dividers, dry baskets, drain plug assemblies, latches, shoulder straps, and product manuals must be included.
  • Items must be secured in their protective inner wrapping and original shipping carton to prevent transit damage.

Note on Non-Returnable Items: Replacement silicone gaskets, final clearance sale items marked as Non-Refundable, and customized or laser-engraved cooler shells cannot be returned unless verified as defective upon arrival.

2. Step-by-Step Return Process

1 Initiate Your Request

Contact our support team with your order confirmation number, purchase email address, and reason for return. Please attach clear photos if reporting shipping transit damage.

2 Receive RMA and Return Label

Once verified, we provide a Return Merchandise Authorization (RMA) barcode alongside a prepaid carrier shipping label. Securely affix the label over previous postage.

3 Inspection and Reimbursement

Upon arrival at our fulfillment center, our team inspects the cooler within 2 business days. Approved refunds are credited directly to your original payment card or payment provider.

3. Shipping Costs & Restocking Terms

We believe in honest pricing with no hidden restocking fees on items returned in good order:

Defective or Incorrect Deliveries: Bloom Coolers covers 100% of return shipping charges and delivers a replacement or full refund promptly.
Standard Customer Returns: For voluntary returns (such as preferring an alternate color or volume capacity), return ground shipping fees are deducted from the final refund balance.

4. Damaged, Defective, or Missing Items

Please inspect your package immediately upon carrier delivery. If your cooler arrives with structural damage, cracked latches, compromised sealing gaskets, or missing hardware:

  1. Take 2–3 photos highlighting the outer parcel condition and internal product damage.
  2. Submit your notification within 48 hours of carrier drop-off for accelerated freight claim processing.
  3. We will dispatch a replacement unit or replacement part immediately at zero additional cost.

Related Information

Need Help with an Order?

Our team is available Monday through Friday to address warranty evaluations, exchange sizing, and order questions.

Support Hours: Mon-Fri, 9am - 6pm EST
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