Terms of Use

By accessing, browsing, registering an account with, or purchasing coolers, thermal drinkware, and outdoor accessories through Bloom Coolers, you agree to comply with and be legally bound by these Terms of Use, our Privacy Policy, and all associated guidelines. If you do not accept these terms in their entirety, you must discontinue the use of our services immediately.

These terms constitute a legally binding contract between you (the customer or visitor) and Bloom Coolers. We reserve the right to revise or modify these provisions at any time. Continued use of our store following updates constitutes your express acknowledgment and agreement to such modifications.

To establish an account, complete checkout, or enter into purchasing contracts with Bloom Coolers, you must be at least the age of majority in your jurisdiction of residence or possess verified parental/guardian consent.

• Accuracy of Information: You agree to provide current, complete, and accurate registration, billing, and shipping details for all transactions.
• Credential Confidentiality: You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• Security Breaches: In the event of any unauthorized use or security compromise regarding your account, you agree to notify us immediately.

All items displayed in our Coolers and Accessories Catalog are subject to inventory availability. While we make every effort to display accurate specifications, capacities, insulation metrics, and color representations, minor production variances in earth tones and natural finishes may occur.

Prices for all rotomolded hard coolers, soft thermal bags, and accessories are listed in applicable regional currencies (CAD/USD) and are exclusive of applicable sales taxes, duties, and shipping fees unless explicitly marked otherwise during checkout.

Payment must be completed in full before order processing and dispatch. We accept major credit cards, authorized debit cards, and secure electronic payment methods. By submitting your payment information, you warrant that you are authorized to use the designated payment card or account. Prices are subject to adjustment without prior notice, but finalized confirmed orders remain protected at their purchased price.

Logistics, estimated delivery timeframes, tracking updates, and freight arrangements are handled according to our dedicated Delivery Information policy. Risk of loss and title for all merchandise pass to you upon carrier delivery confirmation.

Customer satisfaction is central to our craft. We honor eligible return requests submitted within our specified return window, provided the product remains in pristine, unused condition with original packaging intact. Detailed procedures, return authorizations, and refund schedules are governed exclusively by our Refund Policy.

All content featured across our platform—including industrial product designs, insulation architecture descriptions, photographs, copy, graphics, trade dress, logos, brand names, and digital interfaces—is the exclusive intellectual property of Bloom Coolers and protected under international copyright, trademark, and unfair competition laws.

You are granted a limited, revocable, non-exclusive license to browse the site for personal, non-commercial purchasing purposes. You may not duplicate, reverse-engineer, extract, reproduce, republish, modify, or commercially exploit any material without explicit written authorization from Bloom Coolers.

When using Bloom Coolers services, you agree strictly to avoid engaging in any of the following unlawful or harmful behaviors:

• Automated scraping, crawling, or systematic data extraction without written consent.
• Submitting fraudulent payment credentials or unauthorized order requests.
• Interfering with server performance, security measures, or customer database integrity.
• Impersonating our brand representatives or transmitting malicious payloads.

Bloom Coolers provides its digital services and catalog on an "as is" and "as available" basis. We disclaim all implied warranties of merchantability or fitness for a particular purpose to the maximum extent permitted by applicable legislation.

To the fullest extent authorized under law, Bloom Coolers, its founders, affiliates, and suppliers shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from product use, thermal ice retention variances under extreme weather conditions, or service interruptions. For full details on thermal metrics and proper cooler operation, refer to our Disclaimer page.

These Terms of Use and any separate transactional agreements shall be governed by and construed in accordance with the substantive laws of Canada, without regard to its conflict of law principles.

In the event of any dispute, claim, or controversy arising out of or relating to your use of the platform or purchased products, the parties agree to first seek informal amicable resolution by contacting our customer relations team. If a mutual settlement is not reached within thirty (30) days, the dispute shall be resolved in competent regional courts.

Bloom Coolers reserves the continuous right to adjust, amend, or overhaul these Terms of Use to reflect evolving technological, regulatory, or business practices. Revised documents will be posted directly with an updated "Last Revision" timestamp at the top of this document.

If you have any questions, regulatory requests, or need legal clarification regarding our terms, please contact our support department through our designated communication channels or review our Buyer Assistance Center.